guinea pig

veiled chameleon


Delivery and Freight



SCHEDULE: ORDERS MUST BE PLACED TWO BUSINESS DAYS PRIOR TO YOUR LOCATION’S DELIVERY DATE. For example, final orders for customer’s who are serviced with a Wednesday delivery must be placed by noon on Monday.

delivery truckWe deliver orders in our climate-controlled trucks to most customers on a pre-scheduled delivery day. Please contact our office regarding what day we are in your area. Schedule may change due to holidays or unforeseen circumstances, but we offer weekly delivery on an established day to all our customers, and further extend our range with the use of couriers we have approved for animal delivery.

HEALTH CERTIFICATES: Animal orders for stores located in Idaho must have a health certificate. Please submit your final order by 4 pm THREE days prior to your scheduled delivery day. There is a $15 fee for health certificates.

FREIGHT CHARGE: All delivered orders incur a flat freight charge regardless of order size or amount. Please refer to the zone map on the following page for the fee assessed in your area. This zone map provides general rate information, but delivery outside of our established routes or courier deliveries may require additional charges. Please contact our office for exact rates.

DELIVERY NOTE: Delivery times may vary or change due to route changes or unforeseen delays. We can give an approximate delivery time based on previous weeks, but cannot guarantee an exact time. If you receive your delivery outside of business hours or meet our driver please ensure that you can be reached by telephone and are waiting on our driver. Please provide our office with information on how our driver can access your store when it is closed. Our drivers cannot wait more than a short time before they will be instructed to continue on to their next stop and cancel your delivery.


We service customers in Alaska and Montana via Alaska Airlines. Air freight charges are determined by location and order size, and additional charges are assessed for live animal transport bins and insulated boxes & dry ice (frozen rodents). Please contact our office for a quote. Air freight orders must be placed at least 48 hours in advance. We currently drop air freight orders off on Tuesday morning (with most flights arriving for pick up late Tuesday or early Wednesday), and therefore the deadline for ordering is Sunday at 12 p.m.


We also ship insects, frozen rodents, arachnids, and reptiles via UPS. Please consult the zone map on the following page for flat rate charges. Additional charges may be necessary for winter packing (heat packs, double boxes) of insects and reptiles, and are added to all frozen rodent orders for insulated boxes and dry ice.




zone map